I was very satisfied with it in the beginning specially during the start of pandemic. It has really served me well…. But recently it has a problem with the security stuff. It’s so restricted that even I cannot open it. It keeps asking for a one time pin despite the face acknowledgement feature which is good for safety however when you get to the part of confirming the transaction it will ask again for another OTP that NEVER comes. At present I can only use it thru GCash link but again, it keeps limiting my transactions. I hope this is just a temporary thing. I’ve been dealing with this for close to 2 months. Sometimes it works fine but sometimes it’s just frustrating.
We apologize for the inconvenience this has caused you, unikaleah. If you need to be assisted further, please email us at customer.service@unionbankph.com. Our channels in Facebook (Union bank of the Philippines) and Twitter (@unionbankph) are available as well to address your concern.Chin020 , 21/05/2023
Had my UB account for a month now and I am frustrated with the app. It’s slow and unresponsive and its features like the Playeveryday points system and the Goals Funds are often unavailable to an error in the system. The Goals Funds feature is a great idea but the frustration I have when I can’t see or access it in the app because of a glitch makes me question if the feature is worth the stress. And I’m not just talking about a 1-hour glitch. It lasts for a day or two.
Another problem I have with the app is how I can’t access my card settings. I want to change my ATM card’s PIN but it seems like you can only do that once (when you activate your card) because now, everytime I attempt to change my PIN, the app just says that it’s inaccessible and I have to try again later. But when is later?? I’ve been trying this for 2 weeks already and the issue doesn’t seem to get fixed.
I hope the UB app developers take note of this and improve the app.
We deeply apologize for the inconvenience this has caused you, Chin020. Kindly email us at customer.service@unionbankph.com so that we can take a look further into your concern. Our social media accounts on Facebook (Union Bank of the Philippines) and Twitter (@unionbankph) are also available for you as well. Thank you for your patience and understanding.NorAWeeb , 20/02/2023
As the title states, the app is far from moving banking online. The lack of a web-supported app does the opposite of what it’s intended to do. First of all, the app is perpetually ‘under maintenance’ so if god forbid you need to transfer money in an emergency or make payments online, chances are you’re not accessing the app. Maintenance is also done without notifying the user beforehand, so it’s essentially a gamble every time you want to use the app.
Once you do somehow access the app, you’re then brought to the slowest interface there is. At one point, I locked my card with the intention of unlocking it a few hours later, only being able to unlock it after over a day. Even the website is extremely slow and unresponsive, and gave me issues multiple times during checkout for online purchases.
I want this app to work, but at this rate, it might be easier to transfer banks or even back to cash, only issue is I’ve already spent money on my account so I’m readily willing to give it another chance.
Hi NorAWeeb! We're sorry for this experience. Please reach-out to us through our e-mail at customer.service@unionbankph.com, or through our social media accounts in Facebook (Union Bank of the Philippines) and Twitter (@unionbankph) so that we can better address your concern. Thank you.
The developer, UnionBank of the Philippines , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
The following data may be collected and linked to your identity:
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Compatibility iPhone Requires iOS 12.0 or later. iPad Requires iPadOS 12.0 or later. iPod touch Requires iOS 12.0 or later. Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later. Apple Watch Requires watchOS 5.0 or later. Apple Vision Requires visionOS 1.0 or later.