Apply for housing assistance

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Planned Maintenance. The MyHousing Account and Information Portal will be unavailable between the hours of 12:00am and 3:00pm on Sunday the 22nd of September for system maintenance. We apologise for any inconvenience.

You can apply for housing assistance in NSW either online or by phone. To apply online click the Apply for Housing link below and start your form. The online form is the quickest and simplest way to apply for housing assistance. You just need an email account. You can also apply over the phone. Call the Housing Contact Centre on 1800 422 322, Monday to Friday: between 9am and 5pm to complete your form.

Note: If you have already applied for housing assistance, you can access your information by registering with MyHousing Online Services and/or downloading the MyHousing mobile app on your smart phone today. If you have been approved to be listed on the NSW Housing Register and your circumstances have changed, you can complete the Change of Circumstances online form.

What you will need

In general, you must be at least 18 years of age however, there are circumstances where clients aged 16 or over but under 18 years of age will be considered. For more information please see the Eligibility for Social Housing policy.

In order to submit your application, you will need to provide evidence to demonstrate that you and your household meet the general eligibility criteria for housing assistance. To assess your eligibility for housing assistance, you must provide evidence for yourself and each person on your application aged 18 years and over. If you and your partner are under 18 years of age you must also provide this evidence.

To apply and be eligible for housing assistance you must provide evidence of:

identity, and
all sources of income and assets that show your household is within the income eligibility limits, and
New South Wales (NSW) residency or an established need to live in NSW, and
citizenship or permanent residency of Australia, and
any land or property you or anyone on your application own, or part own, and
your ability to sustain a successful tenancy, without support or with appropriate support in place if applicable, and
repayments of any former debts to a social housing provider if applicable, and
an ongoing medical condition or disability that impacts on the type of housing you or a member of your household need and evidence to support what is required.

Information about the type of evidence we need to assess your application is in the Evidence Requirements Information Sheet.

Note: If you have already found a property to rent in the private market and only want to apply for a Rentstart Bond Loan, complete the Rentstart Bond Loan online application. You will be advised whether your Application for Rentstart Bond Loan is approved by SMS and in writing.

During the application process, you can expect

to receive communication from us via email and SMS
to be able to update your form over 30 days
to be able to upload supporting documents online
that your income and identification details are checked securely online

Other forms you may need to support your application

Evidence Requirements Information Sheet
Medical Assessment
Independent Living Skills Assessment
Details of Land or Property Ownership
General Consent to Exchange Information & Authority to Act on Client's Behalf
Consent to Exchange Information between a Social Housing Provider and a Support Worker
Acknowledgement and Agreement to Repay Debt
Housing Statement